Help Centre

Our offers are aimed at any individual of legal age, with legal capacity and tax residence in the country. We accept employees, civil servants, self-employed individuals, pensioners, as well as unemployed persons provided they demonstrate repayment capacity.

We cover a wide range of projects: vehicle purchase, renovations, cash flow, weddings, travel, studies, medical expenses, and debt consolidation. Illegal or unethical projects are excluded.

Yes. We analyze the consistency of your income over the last few months rather than the strict nature of your employment contract. Regular activity as an interim or temporary worker is fully eligible.

We are 100% online, which reduces our overhead costs. This allows us to offer lower rates and superior responsiveness (immediate answer, express transfer), without the administrative burden of traditional banks.

Yes, it is possible, provided that your overall debt-to-income ratio remains reasonable and you have no payment defaults on the first loan.

Strictly the minimum: a valid ID (Passport or Driving Licence) and an account number (IBAN) for the transfer. For significant amounts (>€3000), proof of address dated within the last 3 months may be required.

No. Thanks to our financial analysis algorithm, we do not systematically request payslips. This speeds up the processing of the file and simplifies your procedures.

An immediate decision in principle (Accepted or Rejected) is given at the end of the form. The final validation of your file and the issuance of the contract are done within 24 working hours.

Everything is done electronically. You receive the contract by email and sign it using a secure code sent by SMS to your mobile. It has the same legal value as a handwritten signature.

Yes. As long as you haven't signed the contract, you can withdraw at no cost. After signing, you have a statutory cooling-off period of 14 calendar days to cancel the loan without justification.

You will receive email and SMS notifications at each stage (Receipt, Analysis, Validation, Transfer). You can also contact our customer service with your case number.

All our personal loans have a fixed rate. The rate indicated in your contract will never change, regardless of financial market fluctuations. You are protected.

No, transparency is our golden rule. There are no hidden arrangement fees. The total cost of credit indicated in the quote includes all interest.

The first monthly payment is generally taken 30 days after the funds are deposited into your account. You can request to adjust this date (the 5th, 10th, or 15th of the month) during signing.

Yes, in accordance with the law, you can fully or partially repay your loan at any time. With us, no early repayment fee applies to consumer credit.

In case of difficulty, contact us immediately. We can consider deferring the monthly payment. Without news from you, returned payment fees and default interest may apply.

No, it is optional for consumer credit. However, it is recommended to cover monthly payments in the event of death, disability, or unemployment.

Yes. Our entire site uses the HTTPS protocol with 256-bit SSL encryption, the same level of security as major high street banks. The padlock in the address bar certifies this.

Your data is used solely for the review of your file and the management of your contract. We strictly respect the GDPR. Your information is stored on secure servers in Europe.

No, never. We do not sell your contact details to marketing agencies or other commercial companies. Your privacy is our absolute priority.

You have the right to access, rectify, and erase your data. Simply send a request to our Data Protection Officer (DPO) via the contact form.

Yes, we use an eIDAS certified electronic signature provider at the European level. The signed document has the same legal value as a hand-signed paper contract.

If you believe you have been a victim of identity theft or receive suspicious emails in our name, contact our security service immediately at the dedicated email address indicated in our legal notice.